Guesty Hotel Management Software Review

Introduction

Are you a property manager or owner looking to automate and streamline your property management business? Guesty could be your ultimate solution. Designed uniquely for Airbnb and rental owners and managers of vacation facilities, Guesty is a cloud-based property management system. Its purpose is to help property managers handle their numerous needs by availing them of automation tools, channel management, and reporting capacity.

Guesty is software that enables you to manage your day-to-day operations and offer high-quality service to your clients. If you have multiple properties, then Guesty has got you covered. You can work through multiple Airbnb accounts with many booking platforms. Guesty has organized all these in one dashboard; everything is a click away, including a guest communication service available round the clock for ease of screening and supporting your guests. You can search, share and report from the dashboard anytime, as data has been organized for easy access.

You can use Guesty for everything, from messaging and tasks to pricing and reviews. It enables you to generate listing reports, reservations, payment processing, and supervise the bookings websites. Guesty is integrated with various channels to give property managers control over all listings. It will help managers maximize their revenue by saving time on repetitive tasks and instead using the time to create more revenue streams. You get more time to focus on business growth.

What is Guesty?

Guesty is a highly automated and powerful property management software for Airbnb and vacation rentals. It is highly organized, and you get everything in one place. You can collect and view information about your listings, staff, reservations, and guests from the Guesty dashboard, which is searchable, shareable, reportable, and spontaneous. The video below will help you understand everything about Guesty Hotel Management Software.

Guesty Pros

Is Guesty the best hotel management software to use? Let’s find out by examining its benefits.

Automation

Guesty automates most business functions and processes to allow you to focus your attention on growing your business to make it more profitable. It has automated business processes such as messaging, listings, scheduling, booking, reservation, pricing, and assigning tasks. It has an inbuilt automated answering machine to send instant and customized messages. It has an auto pricing feature and auto tasks for work and activities for your staff.

One inbox for all your accounts

You can use one thread to reply to messages, booking requests, inquiries, confirm reservations and make follow-ups. These include messages send via Airbnb, SMS, and email. Guesty has an intuitive messaging center that you can use for all your communication across multiple accounts and vacation rental properties.

Integration with other property management tools

Guesty offers seamless integration with several other property management tools making it convenient. This helps you to track, list, report, search and share right from one dashboard.

A powerful dashboard

The Guesty dashboard enables you to perform all your business operations. It will enable you to gather and check all the information about your reservations, guests, and staff. You can also automate your day-to-day activities from the dashboard. It will enable you to manage calendars from several booking sites simultaneously. From the dashboard, you can manage your team’s work schedules and track the progress of each task in real-time.

Better Control

Guesty gives you better management control of all your operations, making you very efficient in data collection, report generation and sharing, inventory organization, and communication. You access all of them from a centralized location.

Fast and secure payment processing

You will be able to collect all reservation and accommodation fees fast and securely through the in-built payment processing system. The system allows you to receive and process payments, send receipts, save credit card details, and track transactions.

Easy to use

Guesty is a very easy-to-use software with a great user interface. The instructions are straightforward and easy to use. The user can navigate easily through the dashboard.

Cons

Guesty has received recognition as one of the best software with great user experience.

This means it has to live up to its expectations as the go-to property management software. To offer a more robust service, Guesty could consider adding its capabilities by adding features like social media integration, refund management, Multiple currency support, and partial payment on bookings.

Features

Property Management

Guesty is a property management software that will enable you to manage your business from any location. It provides a powerful dashboard that enables you to store all your listings, reservations, and guests, as it is integrated with all your booking channels, including your website. It provides a single platform to view bookings on Airbnb and all other booking channels, see the status of your guests and manage future guest activities. It enables you to connect to all your Airbnb accounts and manage them simultaneously from a single platform.

Guesty offers a unified multi-calendar that offers information to property managers, investors, and stakeholders. It helps you set prices for each property and view your listing's availability.

It helps you to create as many listings as possible on Airbnb and any other booking platform. By giving you the option to build your guestbook, you get to keep all the contact details of your guests. A guest book is a tool that will help you keep photos, descriptions, property details, links, and notes.

Channel Management

You can distribute all your listings through all major vacation rental sites like Airbnb, Booking.com, HomeAway, Expedia, and TripAdvisor. The Multi-Calendar is synched to ensure that you are at par with the latest view of all your properties. It shows all the availability and pricing from all the channels you are listed in.

You can control prices and make changes as soon as your deals change. You can also make changes to your availability in real time.

Unified Inbox

Guesty gives you a unified inbox where you can keep all your communication with your guests from all your Airbnb accounts, SMS, email, and vacation rental sites. It makes interaction with guests easy, and you never miss a message. The unified inbox gives you the power to receive booking requests, approve or decline them, and respond to inquiries for all your vacation rental channels and Airbnb accounts. You can allocate certain conversations to particular members of your staff. You can allocate the responsibility of taking care of special guests to certain team members while handling other tasks.

The inbox has several widgets which you can use to improve your guest’s experience. You can order an uber for your arriving guest or use google maps to give directions or tell the distance to their desired location. Leverage yelp to recommend a top café or Parkopedia for parking options.

Automation Tools

The inbuild automation tools make work easier by automating all repetitive tasks to give you time to focus on growing your business. You can create customized messages to send to your guests at any time and choose which medium the message will be delivered. It enables you to customize your variables to have a personalized message. You can use variables like the guest’s name or reservation date.

Guesty offers an inbuilt Automatic Answering Machine that helps you send out an immediate response to all inquiries. It helps you maintain a high response rate by enabling you to create a customized message which will be delivered even when you are away.

Auto-task will help you create a list of tasks and automate them. You can assign tasks to your staff and deliver them at each new reservation.

Reporting Tools

The reporting tool will enable you to build your own reports. It will make it easy to analyze your data using your preferred filters or data like dates, booking status, and amount. You can create detailed reports and share them with your staff. This feature also allows you to tailor your tasks, display a list of personnel handling various tasks, and share reminders of their appointments. Your reports will be saved for future reference. You can generate reports on things like reviews left the previous month, reservations made in the last week, or bookings via phone or booking sites.

You can use your custom fields to build a detailed report or use more than 65 parameters.

Booking Website

Guesty allows you to create your own booking website by getting all your properties’ inventory. You get a website with your listing portfolio, pricing, and availability. We create an easy-to-promote website from where you can receive your bookings and get payments. A website will help you promote your brand visibility by promoting it on social media via email marketing campaigns and Google Ads.

A website will allow you to accept bookings instantly, respond to inquiries and receive payments without OTA fees. You will increase your profits by getting a higher return for each listing.

You get all your listings in one place, and you can invite all your potential clients to browse online. This way, your inbox can be used for communication-related to the reservation.

Mobile Management App

Guesty’s mobile app will enable you to take control of your staff, guests, and reservations while on the go. All the Guesty tools are in the mobile app, and the push notifications help you stay informed. It helps you stay connected with your guests and staff no matter where you are.

Payment Processing

Guesty’s payment processor is very secure and offers a seamless and easy process of collecting and receiving payments. It enables you to track transactions and send receipts to guests easily.

Homeowner’s Portal

The homeowner’s portal helps you to save time by reducing frequent communication with each homeowner. By sharing data on each property on the homeowner’s portal, you provide up-to-date property performance data and strengthen your relationship with your homeowner. The portal also helps you overcome language barriers by offering different languages for easy communication.

Pricing

Guesty’s pricing model is built to accommodate your specific needs, as each company is unique. The charging is based on the number of listing you manage, and 2 to 5% is charged on each booking. You can choose a software-only or full-service package, including 24/7 Guest Communication Service. Our pricing model is quote-based. You can also get a free demo to see the software in action and how the various tools work.

Technical Details

Guesty supports information access through mobile devices and any electronic device with access to the internet. Automation systems are in place to make property management seamless and easy. Other systems include payment processing, tracking, reporting, and channel management. Devices supported include all phones running on Windows, Mac, and iOS software. Deployment is cloud-hosted, and we use open API.

Support details

Guesty offers 24/7 support to all your guests, and a professional support team is on the ground to handle all the communication through the entire cycle, from inquiry to check-out. We offer guest support through emails, phone, live support, and training. Our language support is English.

Why Choose Guesty?

Guesty property management software is a comprehensive solution for all property managers, and it provides an all-around platform for all vacation rentals and Airbnb. It offers seamless integration to other channels so that you can manage all your accounts from one dashboard. User satisfaction is high, making it an ideal property management software.

In addition, Gusty gives you complete control, increasing your efficiency. You get all operations in one place, from creating and sharing reports, inventory management and control, and data collection to information and communication. Excellent and timely customer support ensures that your guests are fully supported and satisfied, so getting repeat clients becomes a norm.